End User License Agreement

This End User License Agreement ("Agreement") is a binding legal contract between you ("User", "you", or "your") and FuneralHQ ("Company", "we", "us", or "our") regarding your use of our funeral home management software platform and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by this Agreement. If you do not agree to these terms, you must not use the Service.

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Service for your legitimate business operations
• Store and manage your funeral home data through the platform
• Generate reports, statements, and documentation for your business
• Integrate with approved third-party services as provided

You may not, and may not permit others to:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble our software
• Rent, lease, lend, sell, redistribute, or sublicense the Service
• Use the Service for any unlawful or prohibited purpose
• Interfere with or disrupt the Service or our servers
• Attempt to gain unauthorized access to our systems
• Remove or alter any proprietary notices or labels

Data accuracy

You are responsible for ensuring the accuracy and completeness of all data you enter into the Service. You must maintain appropriate backup copies of your data.

Security

You must maintain the confidentiality of your account credentials and are fully responsible for all activity under your account. You must notify us immediately of any unauthorized use of your account.

Compliance

You must use the Service in compliance with all applicable laws and regulations, including HIPAA, state funeral director licensing requirements, and data protection laws.

You retain ownership of all data you enter into the Service. We process your data solely to provide the Service to you. Our collection and use of your data is governed by our Privacy Policy.

Data is encrypted in transit (TLS 1.3) and at rest (AES-256), under role-based access controls, with regular security assessments.

The Service may integrate with third-party services such as QuickBooks, payment processors, and communication platforms. Your use of those integrations is subject to their own terms of service and privacy policies.

We are not responsible for the availability, functionality, or security of third-party services, though we select partners who meet our standards for reliability and security.

We aim to maintain 99.9% uptime. We do not guarantee uninterrupted access, and may temporarily suspend the Service for maintenance, upgrades, or in the event of technical problems.

We give reasonable advance notice of planned maintenance wherever possible.

The Service, including all software, content, trademarks, and intellectual property rights, remains our exclusive property. This Agreement grants you no rights to our intellectual property except as expressly stated.

Termination by you

You may terminate this Agreement at any time by discontinuing use of the Service and cancelling your subscription.

Termination by us

We may terminate this Agreement immediately if you breach any term, or if we discontinue the Service. We give 30 days notice for termination without cause.

Effect of termination

On termination your license to use the Service ends immediately. We give you a reasonable opportunity, not less than 30 days, to export your data before it is deleted.

We do not warrant that the Service will meet your requirements, be error free, or operate without interruption.

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Service, your violation of this Agreement, or your violation of the rights of another party.

This Agreement is governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

We may modify this Agreement from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the new terms.

If any provision of this Agreement is found to be unenforceable, the remaining provisions remain in full force and effect.

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and us regarding its subject matter, and supersedes all prior agreements and understandings.