At FuneralHQ, we understand the sensitive nature of funeral home operations and the importance of protecting personal information. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our funeral home management software platform.
1. Information We Collect
Information You Provide to Us
We collect information you provide directly to us, including:
Account Information: Name, email address, phone number, business address
Business Information: Funeral home details, licensing information, staff details
Client Data: Deceased person information, family contact details, service arrangements
Financial Information: Billing addresses, payment methods (processed securely by third parties)
Communications: Messages, support requests, feedback
Information We Collect Automatically
When you use our Service, we automatically collect:
Usage Data: Features accessed, time spent, actions taken
Device Information: IP address, browser type, operating system
Performance Data: System errors, response times, crash reports
Cookies and Similar Technologies: Session management, preferences, analytics
Information from Third Parties
We may receive information from:
QuickBooks Integration: Financial data, customer information
Payment Processors: Transaction confirmations, payment status
Business Partners: Referral information, integration data
2. How We Use Your Information
We use the information we collect to:
Provide Our Service
Operate and maintain our software platform
Process service arrangements and generate documentation
Facilitate integrations with third-party services
Provide customer support and technical assistance
Improve Our Service
Analyze usage patterns and performance metrics
Develop new features and functionality
Conduct research and development
Fix bugs and resolve technical issues
Business Operations
Process payments and manage billing
Send important service notifications
Comply with legal obligations
Protect against fraud and security threats
Legal Basis for Processing (GDPR)
We process your personal information based on:
Contract: To provide our Service as agreed
Legitimate Interests: To improve our Service and prevent fraud
Legal Obligation: To comply with applicable laws and regulations
Consent: For marketing communications (where required)
3. Information Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our Service:
Cloud Infrastructure: AWS, Google Cloud (data hosting and processing)
Regular Updates: Security patches and system updates
Operational Safeguards
Staff Training: Regular security and privacy training for all employees
Background Checks: Screening for personnel with data access
Incident Response: Procedures for security breach detection and response
Regular Audits: Internal and external security assessments
Physical Safeguards
Secure data centers with 24/7 monitoring
Biometric access controls
Environmental controls and backup power
5. Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
Request a copy of your personal information
Export your data in a machine-readable format
Receive information about how we process your data
Correction and Updates
Update your account information directly in our Service
Request correction of inaccurate information
Complete incomplete personal information
Deletion and Restriction
Request deletion of your personal information (subject to legal obligations)
Restrict processing in certain circumstances
Object to processing based on legitimate interests
Communication Preferences
Opt out of marketing communications
Manage notification preferences
Control cookie settings
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@funeralhq.com. We will respond to your request within 30 days (or as required by applicable law).
6. Data Retention
We retain your information for as long as necessary to:
Provide our Service to you
Comply with legal obligations
Resolve disputes and enforce agreements
Meet regulatory requirements specific to funeral services
Retention Periods
Account Data: Until account deletion plus 90 days
Service Records: 7 years (or as required by state law)
Financial Records: 7 years for tax purposes
Communication Records: 3 years
Usage Data: 2 years
7. International Data Transfers
Our Service is hosted in the United States. If you access our Service from outside the US, your information may be transferred to, stored, and processed in the US where our servers are located.
For users in the European Economic Area (EEA) or UK, we ensure adequate protection through Standard Contractual Clauses approved by the European Commission.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (we do not sell data)
Right to non-discrimination for exercising privacy rights
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notification to registered users
Providing in-app notifications
Changes become effective 30 days after notification, unless immediate changes are required by law.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us: