Terms of Use

Welcome to FuneralHQ

1. Acceptance of Terms

By accessing or using FuneralHQ ("Service," "Platform," or "Software"), you agree to be bound by these Terms of Use. If you do not agree to these Terms, you may not access or use our Service.

Agreement to Terms

• These Terms constitute a legally binding agreement between you and FuneralHQ, Inc.
• You must be at least 18 years old and have the legal authority to enter into this agreement
• If you are using the Service on behalf of a business, you represent that you have authority to bind that entity
• We may update these Terms at any time, and continued use constitutes acceptance of changes

Notification of Changes

We will notify you of material changes to these Terms by email or through our Service. Changes become effective 30 days after notification, unless otherwise specified.

2. Service Description

FuneralHQ provides a comprehensive funeral home management platform that includes:

Core Features

• Case Management: Digital tracking of funeral services from initial contact to completion
• Customer Relationship Management: Contact management and family communication tools
• Financial Management: Billing, invoicing, and payment processing capabilities
• Document Management: Secure storage and generation of legal documents
• Reporting & Analytics: Business intelligence and operational insights

Integration Services

• Accounting Software: QuickBooks, Xero integration
• Payment Processing: Stripe, PayPal connectivity
• Communication Tools: Email, SMS, and calendar synchronization
• Third-Party APIs: Various funeral industry-specific integrations

Service Availability

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

3. Account Registration and Security

Account Requirements

• You must provide accurate, complete, and current information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One person may not maintain multiple accounts without our written consent

Account Security

• Strong Passwords: Use complex passwords and enable two-factor authentication
• Access Control: Limit account access to authorized personnel only
• Regular Updates: Keep your contact information and business details current
• Suspicious Activity: Report any unauthorized access immediately

Business Verification

We may require verification of your funeral home license and business credentials before providing full access to certain features.

4. Acceptable Use Policy

Permitted Uses

• Managing funeral home operations and client relationships
• Storing and processing data related to funeral services
• Communicating with families and business partners
• Generating reports and business analytics

Prohibited Activities

• Illegal Activities: Using the Service for any unlawful purpose
• Data Misuse: Sharing sensitive client information inappropriately
• System Abuse: Attempting to hack, disrupt, or overload our systems
• Spam/Harassment: Sending unsolicited communications through our platform
• Intellectual Property Violation: Infringing on others' copyrights or trademarks
• Reverse Engineering: Attempting to copy or recreate our software

Compliance Requirements

You must comply with all applicable laws and regulations, including:

• Federal and state funeral industry regulations
• HIPAA and other privacy laws
• FTC Funeral Rule compliance
• State licensing requirements

5. Payment Terms and Billing

Subscription Plans

FuneralHQ offers various subscription plans with different features and pricing tiers:

• Monthly/Annual Plans: Various tiers based on features
• Custom Enterprise: Tailored solutions for large organizations
• Payment Terms: Due upon invoice date

Billing and Payment

• Payment Methods: Credit card, ACH, or invoice billing for enterprise customers
• Billing Cycle: Monthly or annual billing options available
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Price Changes: 30-day notice for any pricing changes

Refund Policy

• Annual subscriptions: Pro-rated refunds within first 30 days
• Monthly subscriptions: No refunds, but you can cancel at any time
• Setup fees and custom development work are non-refundable
• Refunds processed within 10 business days of approval

Late Payment and Suspension

Accounts with overdue payments may be suspended after 7 days past due. A $25 late fee may be applied to overdue accounts.

6. Data Ownership and Privacy

Your Data Rights

• Data Ownership: You retain ownership of all data you input into our system
• Data Portability: You can export your data at any time
• Data Deletion: You can request deletion of your data upon account termination
• Access Controls: You control who has access to your data within your organization

Our Data Responsibilities

• Security: We implement industry-standard security measures
• Confidentiality: We will not access your data except as necessary for service provision
• Compliance: We maintain SOC 2 Type II compliance and follow GDPR guidelines
• Backup: We maintain secure backups of your data

Data Processing

We may process your data to provide our Service, improve our platform, and comply with legal obligations. See our Privacy Policy for complete details.

7. Intellectual Property Rights

Our Intellectual Property

• Software: FuneralHQ platform, code, and algorithms
• Trademarks: FuneralHQ name, logo, and branding
• Content: Documentation, training materials, and user interfaces
• Trade Secrets: Proprietary methods and business processes

License Grant

We grant you a limited, non-exclusive, non-transferable license to use our Service during your subscription period, subject to these Terms.

Your Content

You retain all rights to content you create or upload to our Service. You grant us a license to host, store, and process this content solely to provide our Service.

Feedback and Suggestions

Any feedback or suggestions you provide about our Service may be used by us without compensation or attribution.

8. Account Termination

Termination by You

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You remain responsible for charges incurred before cancellation
• You may request data export before your account is closed

Termination by Us

We may terminate your account if:

• You violate these Terms of Use
• Your account becomes delinquent on payment
• You engage in fraudulent or illegal activities
• We discontinue the Service (with 90 days notice)

Effect of Termination

• Your access to the Service will be immediately suspended
• Your data will be retained for 90 days to allow for data export
• After 90 days, your data will be permanently deleted
• These Terms will continue to apply to any outstanding obligations

9. Limitation of Liability and Disclaimers

Service Disclaimers

• Availability: We do not guarantee uninterrupted service availability
• Data Loss: While we maintain backups, you should maintain your own data backups
• Third-Party Services: We are not responsible for third-party integrations or services
• Compliance: You are responsible for ensuring your use complies with applicable laws

Limitation of Damages

Our total liability to you for any claims related to the Service is limited to the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold us harmless from any claims arising from your use of the Service or violation of these Terms.

10. General Provisions

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Dispute Resolution

Any disputes will be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and EULA, constitute the entire agreement between you and FuneralHQ.