A funeral home holds Social Security numbers, financial details, and the most private facts of families’ lives. Protecting that data is part of the duty of care, but it does not require a technical background. It requires confirming a handful of controls are in place, in your software and in your habits. This checklist covers the essentials.
The checklist
- Access is controlled by role, not shared logins.
- Staff are limited to the cases and locations they need.
- Data is encrypted in transit and at rest.
- Backups run automatically and off-site, and can be restored.
- An audit trail records signatures, payments, and case changes.
- Departed staff lose access promptly.
- You can export all your data on demand.
- Sensitive documents live on the case, not in inboxes.
The habits that back it up
- Give each person their own login; never share accounts.
- Review who has access periodically.
- Remove access the day someone leaves.
- Keep family details in the system, not in personal email.
What to ask software vendors
- Is access role-based, with location-level limits?
- Is data encrypted, and how often is it backed up?
- Is there an audit trail across signatures, payments, and changes?
- Can I export all my data at any time?
How FuneralHQ handles this
FuneralHQ provides role-based access with location-level permissions, encryption, off-site backups, an audit trail across the case, and data export on demand, so the software side of this checklist is covered. Review the details on the security page.
Related resources
Read funeral home data security: questions to ask vendors and role-based access for funeral homes.