24/7 and holiday coverage
Close to half of first calls come outside business hours. The AI answers every one, so no call goes unanswered again.
AI Phone Answering
An AI receptionist that answers every first call, day or night
FuneralHQ answers your phones around the clock in a calm, professional voice, captures the first-call details, books the arrangement meeting, and routes urgent calls to your on-call director. Every call starts a case for you.
Who it is for
- Firms that miss calls after hours, on holidays, or during services
- On-call directors worn down by overnight phone duty
- Offices that lose first calls to voicemail or generic call centers
- Growing firms that cannot staff the phones at every hour
Replaces
- Voicemail that grieving families hang up on
- Generic call centers reading from a script
- After-hours pages for every routine question
- First calls on sticky notes, re-keyed in the morning
How it works
From the first ring to a started case, with your team in control of anything sensitive.
- 01
Answers in seconds, 24/7
Every call is greeted immediately in a calm, professional voice, even overnight and on holidays. No family in their hardest moment hears a voicemail.
- 02
Captures the first call
It gathers the next-of-kin and decedent details, the place of passing, and the reason for the call, then opens a case with the recording and transcript attached.
- 03
Books and routes
It offers your real availability and books the arrangement conference into your calendar, answers common questions, and transfers urgent or sensitive calls to your on-call director.
- 04
Hands the morning to your team
Staff start the day with the case already begun and nothing for the family to repeat. You see every call, what was said, and what it set up.
What it handles on a call
Compassionate coverage on the calls that matter most, set up the way your firm works.
First-call intake
It asks the right questions for an at-need first call and records the answers onto the case in a structured form your team can act on.
Books arrangement meetings
It offers your real availability and books the conference directly into your connected Google or Outlook calendar.
Urgent call routing
When a call cannot wait, it reaches your on-call director by phone or text so a person steps in fast.
Recordings and transcripts
Every call is saved with audio and a transcript on the case, so nothing depends on memory.
You set the boundaries
Decide what the AI handles, what it transfers, and how it greets your callers. It works under your name, your way.
Common questions
Will families know they are talking to AI?
It answers warmly and is built for these calls, not a generic script. You control the greeting and what it says, and it transfers to a person whenever a call calls for one.
Can it transfer urgent calls to our director?
Yes. You set which calls are urgent, and it reaches your on-call director by phone or text so a human takes over quickly.
What does it ask on a first call?
It captures the next-of-kin and decedent details, the place of passing, and the nature of the call, then books an arrangement meeting. You can tailor the questions to your firm.
Does it work after hours and on holidays?
Yes, around the clock, every day. After-hours and holiday calls are exactly where it saves the most first calls.
How does it tie into the rest of FuneralHQ?
Each call opens or updates a case with the recording, transcript, and captured details, so the first call flows straight into arrangements, documents, and billing.
Can we turn it off or keep our answering service?
Yes. It is optional and configurable, and it can also work alongside an answering service like ASD if you prefer a human service for some calls.
Hear the AI answer a first call
In 20 minutes we play a real first-call flow, from the phone ringing to a booked arrangement meeting and a started case, set up the way your firm would run it.