Funeral home software for the whole case, not just one part of it
FuneralHQ runs every case from first call to the books in one system: phone answering, case management, documents and e-signatures, payments, accounting, preneed, custody, and your website. Built for independent and growing funeral homes.
What the Platform plan includes
- Unlimited users, cases, and e‑signatures
- Case management, intake, and the whiteboard
- Documents, packets, and remote signing
- Payments, plans, and QuickBooks Online sync
$250 per location, per month. Your records export whenever you want them.
What is funeral home software?
Funeral home software is the system a funeral home uses to manage each case from the first call to final disposition. A complete system keeps the decedent and family details, documents and signatures, payments, and accounting together in one record, so the work does not live across spreadsheets, a shared drive, a payments tool, and a stack of paper.
Funeral home software is also called funeral home management software or funeral home case management software. The National Funeral Directors Association counts 15,401 funeral homes in the United States, and about three quarters are family or privately owned. FuneralHQ is built for those firms: a small staff, one to three locations, and an owner who still takes night calls.
The point is not more features. It is fewer systems. When the call, the case, the signed forms, the payment, and the books all share one record, nothing is retyped and nothing is lost between the person who took the call and the person who meets the family.
What does funeral home software do?
Ten jobs, from the first ring of the phone to the last entry in the books. A product that does only some of them leaves the rest to paper or to a second tool.
Each job has a guide of its own. Start with the funeral home case management workflow, General Price List management, and the funeral service glossary for the terms.
One system, every part of the case
Each part of FuneralHQ is built for funeral work, and they share one case record so the whole operation stays connected.
What kinds of funeral home software are there?
Products sold as funeral home software fall into five kinds. Knowing which kind a product is tells you what it will leave to a second tool.
For what vendors mean by the label, read what all-in-one funeral home software should mean. A firm that also runs a cemetery or crematory should read the guide to combo funeral home software.
How a case runs end to end
Arrange the case once, and documents, payment, and accounting flow from the same record.
- 01
First call
Capture the decedent, the caller, and the next step on the call, or review the draft the assistant left from a call nobody could answer. The sheet opens the case, so nothing is re-typed at arrangement.
- 02
Arrangement
Meet the family, select services and merchandise, and build the statement of goods and services on the case.
- 03
Documents & signatures
Assemble the packet from the case, send it for remote signing, and file the signed forms back automatically.
- 04
Payment
Take a deposit or set up a plan. Card and ACH payments post to the case and the balance stays current.
- 05
Accounting
The invoice, payment, and customer record reach the books, in the built-in ledger or in QuickBooks, so the books match the case.
- 06
Close
Confirm disposition, complete recordkeeping, and close the case with a full history intact.
How much does funeral home software cost?
Vendors charge in four ways, and the same firm can pay very different amounts under each. Ask every vendor which model it uses before you compare prices.
FuneralHQ comes in three packages: Platform, Growth, and Growth Managed. Platform is $250 per location per month, the same for every location, with unlimited users, cases, and e-signatures. Several vendors publish no price and quote by proposal, so a written quote for your own call volume is the only fair comparison.
For published prices and the fees that are easy to miss, read how much funeral home software costs and what should be included in the price. To estimate your own figures, use the funeral home software ROI calculator. Package prices are in the pricing section.
Who makes funeral home software?
These are the products an independent funeral home is most likely to be shown. Each link opens a side-by-side page built from that vendor’s own published pages, with the sources listed.
FuneralHQ publishes this page and is one of the products on it. For products matched to the kind of firm each suits, read the best funeral home software comparison. For where independent reviews live and how to read them, see funeral home software reviews. Every comparison is on the comparison index.
Who FuneralHQ is for
Built for
- Independent funeral homes replacing spreadsheets and shared drives
- Cremation-focused firms that need lean, fast workflows
- Combination operations that run a funeral home with a cemetery or crematory
- Multi-location operators standardizing across chapels
- Preneed teams keeping contracts ready for at-need
- Admin and accounting teams who want clean books, no double entry
It replaces
- A spreadsheet for cases and a separate one for balances
- A general e-signature tool that knows nothing about the case
- A payments dashboard staff cannot see into
- Re-typing every invoice and payment into the books
- An answering service message that someone retypes in the morning
- A paper folder and three email threads per case
How do you choose funeral home software?
Choose on the work your staff do each day, shown on a real case, and on what happens to your records if you leave.
- 01
Write down one real case
Pick a recent case with a complication: a family in two cities, an insurance assignment, a payment plan. It becomes the test every vendor must run.
- 02
List what you retype today
Every fact entered twice is a job the software should remove. Bring the list to each demo.
- 03
Ask each vendor to run your case
From the first call to the books, on screen, without slides. Note what needed a second tool.
- 04
Get the price in writing
For your locations and your call volume, with every add-on and fee named, and the price in year two.
- 05
Ask how your records come out
In what format, how quickly, and at what cost. Ask before you sign, not when you leave.
- 06
Call a firm that uses it
Ask what went wrong in the first month and how the vendor handled it.
The full method is in the funeral software buyer's guide. Take these questions to every demo, watch for the red flags in a contract, and read what matters for a small funeral home. When you are ready to move, see what switching funeral home software looks like.
What to look for in funeral home software
The capabilities that separate a system you will still use in three years from one you will be migrating off of.
For the phone, see AI phone answering for funeral homes and how it compares with a live answering service. Still on paper or spreadsheets? Read the guide to choosing your first funeral home software.
Common questions about funeral home software
What is funeral home software?
Funeral home software is the system a funeral home uses to manage each case from the first call to final disposition. It keeps the decedent and family details, documents and signatures, payments, and accounting in one record, so staff enter a fact once and find it again.
What does funeral home software cost?
It depends on how the vendor charges. Some charge a flat monthly fee for each location, some charge by the number of calls a firm handles in a year, and some charge an activation fee plus a monthly fee. FuneralHQ’s Platform package is $250 per location per month with unlimited users, cases, and e-signatures.
Is funeral home software worth it for a small funeral home?
It is when staff retype the same details into several places, when a signed form or a balance is hard to find, or when the owner is the only person who knows where a case stands. A firm with a few calls a month and one person doing the paperwork may be well served by a careful spreadsheet.
Does funeral home software work with QuickBooks?
Many products do. FuneralHQ syncs invoices, payments, and customer records with QuickBooks Online and QuickBooks Desktop. It also includes a built-in general ledger, payroll, and trust accounting for firms that want the books in the same system.
Can funeral home software answer the phone after hours?
FuneralHQ can. AI phone answering is optional. Your staff phones ring first, and when nobody can pick up, the assistant takes the first call in English or Spanish, pages your on-call director, and leaves a draft first call sheet for a person to confirm. It reads prices only from your price list and never makes one up.
Are e-signatures included?
In FuneralHQ, yes. E-signatures are unlimited on every package with no per-signature fee. Packets are built from the case and signed remotely, and signed copies are stored with the case.
Is funeral home software cloud based?
Some products run in a web browser and some are installed on an office computer. FuneralHQ runs in a web browser and has a mobile app. Ask any vendor where your records are stored and how you get them back.
Can I move my existing records in?
Yes. Migration support is included with FuneralHQ, and your records can be exported at any time. Before you sign with any vendor, ask what format your records will come out in if you leave.
Does funeral home software file death certificates?
FuneralHQ prepares the physician request from the case and tracks each filing milestone. It does not file electronically with a state death registration system, so staff complete that step in the state’s own portal.
How do I see funeral home software on my own work?
Book a 20-minute demo and bring a real case. We run it from first call to a synced invoice, with a signature packet and a payment along the way. Ask every vendor you are considering to run the same case.
See funeral home software run a real case
In 20 minutes we take a sample case from first call to a synced invoice, with documents and payment along the way.