Family Messaging
Families text. Your team should be able to answer from one number, see the whole thread, and have every message land on the right case. FuneralHQ puts two-way texting on the case record instead of in a separate app.
One number for the firm, one thread per family, and every message stored on the case where the rest of the file already lives.
Use a new local number from FuneralHQ or keep the number families already have and text-enable it. Voice calls to that number keep working the way they do today.
We handle the carrier registration for your business so your messages are delivered rather than filtered. Registration is required for business texting in the United States and is included in setup.
Open a case, choose the family contact, and send. The thread is attached to that case and every staff member with access can read it and reply.
Death certificate ready, service time reminder, balance due, and any other message your firm sends often. Staff pick a template, review the text, and send it themselves.
Delivery status, who on your team sent each message, and the time it went out are recorded on the case, along with any opt-out the family sends.
Built for the way a small team actually covers a case, and for the consent rules that govern business texting.
One business number that everyone can see and answer from. You cannot put a single business line on three personal phones, and you should not have to.
Example A director is at a graveside, another staff member answers the family and the thread stays in one place.
Port or text-enable the number already printed on your signs and obituaries, so families reach you where they always have.
Incoming texts match to the family contact and land on the right case. Unmatched numbers go to a review queue for staff to assign.
Save the messages your firm sends over and over, with the family and decedent details filled in for review before sending.
Example Certificate ready for pickup, service reminder the day before, balance due with a payment link.
Consent is captured and stored on the record, STOP and HELP are honored automatically, and quiet hours hold non-urgent messages until morning in the family time zone.
Send in Spanish from the same templates, with the translated text shown to your staff before it goes out.
Yes. In most cases we text-enable your existing business line or port it, so the number on your signs and obituaries is the number families text. Voice service is unaffected.
Yes. Threads live on the case, so anyone with access to that case can read the history and reply. Permissions still control who can see which cases and locations.
It is the carrier registration required for businesses that text from a standard ten digit number in the United States. Unregistered traffic gets filtered or blocked. We complete the registration for your firm during onboarding.
Consent is recorded on the family contact, every message includes a way to stop, and STOP and HELP replies are honored automatically. Once a contact opts out, further texts to that number are blocked until they opt back in.
Only ones you turn on, such as a service reminder, and each has an off switch. Everything else is composed or approved by a person before it goes out.
Yes. Photos and documents families send arrive in the thread and are stored on the case with the rest of the file.
In 20 minutes we set up a number, send a real update from a template, and show the thread landing on the case for your whole team.
