Five event forms
Intake, hospital intake, outtake, cremation, and cremains release are available through the portal.
Custody records with signed forms and scan checkpoints
FuneralHQ gives delivery teams and trade partners a secure, mobile-friendly portal for intake, hospital intake, outtake, cremation, and cremains-release records. Each submission captures the required details and signature, matches or opens the case when possible, and remains available to staff. FuneralHQ also includes QR and barcode scan checkpoints for chain of custody.
Who it is for
- Crematories receiving work from funeral homes and hospitals
- Trade operators coordinating drivers and partner firms
- Teams replacing emailed PDFs and paper delivery forms
- Staff who need unmatched records preserved until they find the case
What it replaces today
- Emailed intake and release PDFs
- Paper forms that arrive separately from the case
- A delivery-company list kept in someone’s phone
- Custody facts lost because a case match failed
How the custody record works
The portal records the event at the door, preserves it even when no case matches, and gives staff a review path.
- 01
Open the delivery portal
A location turns on its branded portal and can protect it with a shared delivery-team password.
- 02
Choose the event form
The driver or partner selects intake, hospital intake, outtake, cremation, or cremains release.
- 03
Record the details and signature
The form captures the event time, people, locations, identifiers, required checks, notes, and signature defined by the location’s template.
- 04
Match or open the case
FuneralHQ links an existing case or opens one for the location when the evidence supports it. An unmatched record is kept for staff to review and link later.
- 05
Review the custody record
Authorized staff can filter records, see the captured signature and event details, assign a reviewer, and keep the result with the operating record.
What is included
Configurable templates
A location can relabel, require, hide, reorder, or add supported fields without changing the underlying record.
Partner and driver records
Maintain funeral-home, hospital, and delivery-company lists for routing and trade work.
Signatures and timestamps
Each portal submission stores the recorded event time, signer, and signature with the custody record.
Trade billing connection
Trade partners carry billing details and terms so completed work can reach the correct statement and QuickBooks customer.
QR and barcode scan checkpoints
FuneralHQ includes QR and barcode scan checkpoints for chain of custody, alongside signed, timestamped custody forms.
Common questions
Is chain-of-custody functionality available today?
Yes. The delivery portal, custody event forms, signatures, QR and barcode scan checkpoints, partner lists, record review, and case matching are available today.
Does FuneralHQ support QR or barcode scanning?
Yes. FuneralHQ includes QR and barcode scan checkpoints for chain of custody, alongside signed, timestamped custody forms. We show both on a demo.
What happens if no open case matches?
The record is preserved as unmatched so staff can review and link it later. A failed match never discards the custody event.
Can our location change the forms?
Yes. Locations can configure supported labels, required fields, order, choices, and additional fields while the essential identity and signature fields remain protected.
Run a real custody event through the portal
Open an intake on a phone, sign it, match it to a case, and review the record with staff.