Payment data is everywhere at a funeral home, in the processor, on the case, in the books, but rarely in one view that answers an owner’s real questions. A good payment dashboard is not a pile of charts. It is the few figures that drive a decision: what came in, what is still owed, what is overdue, and where plans stand.
What belongs on it
| Metric | Why it matters |
|---|---|
| Collected this period | Cash actually received |
| Total outstanding | What the firm is still owed |
| Past due by aging | Which balances need attention now |
| Deposits taken | Cash secured at arrangement |
| Plan status | Which plans are on track or behind |
Tie every figure to a case
A number on a dashboard is only actionable if you can click into the case behind it. An outstanding total is interesting; the three cases that make it up are what you act on. The dashboard should be a doorway to the case, not a dead-end chart.
What to ask software vendors
- Does the dashboard show collected, outstanding, and past-due aging?
- Can I click from a figure to the case behind it?
- Does it include deposits and plan status?
- Is it live, or a report I run?
How FuneralHQ handles this
FuneralHQ draws payment figures straight from live case records, so collected, outstanding, past-due, and plan status are current and every number links back to the case. See online payments and, for groups, multi-location reporting.
Related resources
Read funeral home accounts receivable and what owners should see in a daily operations dashboard.
About the FuneralHQ Editorial Team
This guide was written by the FuneralHQ Editorial Team, the in-house team behind funeral home software used by independent firms to run cases, documents, payments, and QuickBooks sync in one record. We write from how funeral homes actually operate, and we cite sources for regulatory and industry claims.