Price call readiness check

Each answer scores 0, 1 or 2 points, for a total out of 12. The questions follow the FTC’s guide, Complying with the Funeral Rule, and the gaps its 2023 undercover phone sweep found. This is a self-check, not legal advice.

1. Does everyone who answers your phone have written instructions for a price call? Yes, written and dated (2), Some people know what to say (1), No (0). Write the price call instructions
2. After hours, does a price question reach someone who can answer it or return the call? Always (2), Usually (1), It waits for the morning, or for the caller to try again (0). Cover price calls after hours
3. Does someone check each morning that last night’s price questions were returned? Yes, every morning (2), Now and then (1), No (0). Check last night’s callbacks
4. Is there exactly one current General Price List that everyone reads from? Yes, one list, replaced the day prices change (2), Mostly, but old copies float around (1), Not sure (0). Keep one General Price List
5. Could anyone answering your phone say you do not give prices by phone, or that the caller must come in? No, never (2), Not sure (1), Yes, it happens (0). What never to say on a price call
6. Do callers get a price without having to give their name first? Yes (2), Usually (1), We ask for a name before answering (0). You may ask a name, not require it