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Funeral home operations, in plain language

Practical guides on running cleaner cases, getting paid faster, and choosing software that fits, from the FuneralHQ Editorial Team.

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248 articles. Free to read, with no email required.

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Showing 61–72 of 248 articles · Newest published first

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GuideSep 28, 2026Illinois Funeral Home Laws and Licensing: A Guide for Owners (2026)Illinois regulates funeral directors and embalmers through the Department of Financial and Professional Regulation, with separate laws for vital records, crematories and preneed funds. This guide organizes the sections an owner should verify.FuneralHQ Editorial Team10 min read

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GuideSep 28, 2026Michigan Funeral Home Laws and Licensing: A Guide for Owners (2026)Michigan regulates funeral homes through LARA under Article 18 of the Occupational Code, registers deaths under the Public Health Code, and holds preneed funds in escrow under the Prepaid Funeral and Cemetery Sales Act. This guide states what each section says, with a compliance calendar an owner can print.FuneralHQ Editorial Team19 min read

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GuideSep 28, 2026North Carolina Funeral Home Laws and Licensing: A Guide for Owners (2026)North Carolina’s Board of Funeral Service regulates funeral establishments, professionals, crematories and preneed funeral contracts. This guide organizes the permits, filing deadlines, authorization rules and recurring records an owner should verify.FuneralHQ Editorial Team10 min read

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GuideSep 28, 2026Georgia Funeral Home Laws and Licensing: A Guide for Owners (2026)Georgia’s State Board of Funeral Service regulates funeral establishments, directors, embalmers and disposition facilities. This guide organizes the license, death record, cremation, preneed, price disclosure and recording rules an owner should verify.FuneralHQ Editorial Team10 min read

Navy engraved illustration. A finely made miniature wooden casket beside two tasteful ceramic urns and a blank stock card on a small display shelf.

GuideSep 27, 2026Casket and Urn Inventory: Track What Is on Hand, Reserved and Still on OrderA funeral home merchandise inventory should distinguish stock physically on hand, items reserved for a case, display pieces, supplier orders and items already issued or delivered.FuneralHQ Editorial Team7 min read

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Buyer guideSep 27, 2026Funeral Home Answering Service Cost in 2026: What Firms Actually PayASD, FuneralCall and Directors’ Choice quote privately, so owners compare bills without a rate card. Here are the prices that are public, one month of calls priced both ways, and a way to audit your own invoice.FuneralHQ Editorial Team13 min read

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ComparisonSep 27, 2026ASD Alternatives: Funeral Home Answering Service Options Compared (2026)ASD has answered funeral home phones for more than 50 years. Here are the real alternatives in 2026, live and AI, what to adjust at ASD first, and how to switch without missing a call.FuneralHQ Editorial Team13 min read

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Buyer guideSep 27, 2026AI Receptionist for Funeral Homes: How It Works and What to Test FirstAn AI receptionist can answer the calls your staff miss and file the first call before morning. It can also mishandle the one call that matters. Here is how these assistants work, how to test one, and when a live service is the better choice.FuneralHQ Editorial Team10 min read

Engraved illustration of a candlestick telephone beside a folded price sheet with a ribbon.

Compliance guideSep 27, 2026FTC Funeral Rule Phone Price Disclosure: What to Say on a Price CallThe Funeral Rule requires accurate price answers by phone, and the FTC has been calling funeral homes to check. Here is what the rule text says, what the sweep found, and the written instructions and call log that keep every line compliant.FuneralHQ Editorial Team10 min read

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ScriptSep 27, 2026Funeral Home First Call Script: What to Say and What to CaptureThe first call sets the tone for everything that follows. This script gives a new hire the words, the order, and the reasons, and shows how the call changes when a nurse, a coroner, or a family in another state is on the line.FuneralHQ Editorial Team14 min read

Engraved illustration of a pager and a set of car keys on a small tray beside a wristwatch.

Operator playbookSep 27, 2026Funeral Director On-Call Schedule: Rotations, Pay, and a Written PolicyA funeral home never closes, but its people have to. Here are rotations a small team can run, two sample calendars, a written policy outline, the federal position on on-call pay, and rules that keep a tired director off the road.FuneralHQ Editorial Team10 min read

Engraved illustration of a telephone with a coiled cord hanging loose and the handset dangling.

Operator playbookSep 27, 2026Funeral Home Missed Calls: How to Count Them and Stop ThemThere is no reliable public figure for how many calls funeral homes miss, but your phone carrier already holds yours. Here is how to read the records, fix the forwarding, and return the calls nobody could answer.FuneralHQ Editorial Team10 min read